Updated November 22, 2024
1. Introduction
Welcome to Haven! These Terms of Service outline the rules and conditions for participation in the Haven community, including memberships, courses, and events. By joining Haven, you agree to the terms outlined below. Please read them carefully.
2. Community Conduct
Haven is committed to providing a safe, supportive environment for all members. By participating in the community, you agree to:
- Be respectful and kind in your interactions.
- Refrain from engaging in abusive, harmful, or disruptive behaviour.
- Protect the privacy and confidentiality of other members.
Failure to comply with these guidelines may result in the suspension or termination of your membership at the discretion of Haven.
3. Free Trials and Payment Terms
- Haven may offer a free trial from time to time for the monthly membership option. After the trial period, the subscription fee will be automatically charged unless you cancel before the trial ends.
- There are no refunds on monthly or yearly memberships, as we believe our content and community provide immediate value. You may cancel your subscription at any time, but no refunds will be given for partial months or unused time after cancellation.
- All subscriptions are set to auto-renew unless you cancel before the renewal date. Members will be notified of any price changes before renewal. Existing subscriptions will remain valid at the price they were originally subscribed to until renewal.
4. Paid Courses and Events
- From time to time, Haven may offer paid courses, workshops, or events. Please note that no refunds will be issued after a course or event has commenced.
- For any cancellations before the course or event begins, refunds may be available based on our cancellation policy for that specific course or event, which will be outlined in the event details.
5. Recordings of Live Training
- Some live training sessions and workshops hosted by Haven may be recorded. By attending live events, you agree to the possibility of being recorded.
- Recordings may be used for future community resources, courses, or promotional materials. Your participation in these events constitutes your consent to being included in such recordings, which may be made available to members of Haven or other participants.
6. Intellectual Property
- All content within Haven, including but not limited to courses, videos, resources, discussions, and training materials, remains the intellectual property of Haven and its creators. Members are granted access for personal use only and are not permitted to reproduce, redistribute, or sell any content without explicit permission.
- Content shared by members in discussions or other community spaces remains their intellectual property, but by sharing, members grant Haven permission to use this content within the community for the purpose of supporting others.
7. Termination of Service by Haven
Haven reserves the right to terminate or suspend a member’s access to the community at any time if they engage in harmful behaviour or violate the Terms of Service. Termination will occur without notice if deemed necessary to protect the safety and integrity of the community.
8. Cancellation Policy
- You may cancel your membership at any time. Please note that once a membership or course is purchased, no refunds will be provided, as described in the sections above.
- To cancel a monthly or annual membership, please follow the cancellation instructions within your account settings before the renewal date. If a subscription is cancelled after the renewal has been processed, no refunds will be issued for that term.
9. Non-Transferable Memberships
Memberships and courses are non-transferable. You may not share or transfer your membership to another individual.
10. Disclaimer for Advice and Content
- The information, discussions, and resources provided within Haven are for informational and supportive purposes only and are not a substitute for professional advice, medical diagnosis, or treatment.
- Haven is not responsible for any outcomes or actions taken as a result of using information provided within the community or through courses and training.
11. Liability Waiver
- By participating in any live or recorded training, courses, or events, you agree that Haven and its representatives are not liable for any damages or losses you may incur.
- Participation in live events or physical activities is at your own risk. Please ensure that any physical activities are appropriate for your individual needs and consult a professional if necessary.
12. Modifications to Service
Haven reserves the right to modify or discontinue any services, courses, or membership offerings with prior notice. Any changes to pricing, membership terms, or features will be communicated to you in advance.
13. Auto-Renewal of Memberships
Memberships will auto-renew at the end of each subscription period unless cancelled by the member. Members will receive a reminder prior to the renewal, and subscriptions can be cancelled at any time via the account settings.
14. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the state/country where Haven operates.
15. Contact Information
If you have any questions regarding these terms or the services provided by Haven, please contact us at connect@roisinloke.com